Privacy Policy for Prism Glass Company

Effective Date: November 19, 2025

This Privacy Policy describes how Prism Glass Company (“we,” “us,” or “our”) collects, uses, and discloses your information when you visit our website at www.prismglasscompany.com (the “Website”), submit a custom quote request, contact us, or otherwise interact with our services.

We are committed to protecting your privacy. This policy applies only to information collected through the Website and does not apply to information collected offline or through other means.

By using the Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

Information You Provide Directly

  • When you fill out the custom quote form, contact form, or email us, we may collect:
    • Your name
    • Email address
    • Phone number
    • Project details or messages you provide
    • Any other information you choose to submit

Automatically Collected Information

  • Usage Data: We may collect information about how you access and use the Website, such as your IP address, browser type, operating system, referring pages, pages viewed, and the dates/times of your visits.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies (like web beacons or pixels) to enhance your experience, analyze site traffic, and for security purposes. This may include essential cookies for site functionality and analytics cookies (e.g., from Google Analytics, if implemented).
    • You can manage cookies through your browser settings. However, disabling cookies may affect Website functionality.

We do not collect sensitive personal information (e.g., health data, financial account numbers) unless you voluntarily provide it in a message or quote request.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries, provide custom quotes, and communicate about our artisan glass products and services (e.g., patterned glass, handcrafted textured glass, wire glass, shower enclosures, etc.).
  • To process and fulfill any requests or orders.
  • To improve the Website and our services.
  • To analyze usage trends and monitor the effectiveness of the Website (e.g., via Google Analytics or similar tools).
  • To detect, prevent, and address technical issues or fraud.
  • To comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating the Website, hosting, email delivery, analytics, or payment processing (if applicable). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
  • Legal Requirements: If required by law, such as to comply with a subpoena, court order, or similar legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: In other cases where we have your explicit permission.

4. Data Security

We take reasonable measures to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. These include secure servers, encryption where appropriate, and limited access to personal data.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, respond to your requests, or as required by law. For example, quote requests and communications are kept for a reasonable period to handle follow-ups or potential orders.

6. Your Choices and Rights

  • Access and Correction: You may request access to, correction of, or deletion of your personal information by contacting us (see Section 10).
  • Opt-Out: You can opt out of receiving marketing emails by following the unsubscribe instructions in those emails.
  • Do Not Track: We do not currently respond to browser “Do Not Track” signals.
  • State-Specific Rights (e.g., for California residents under CCPA): You may have rights to know, delete, or opt out of the “sale” of personal information (we do not sell data). Contact us to exercise these rights.
  • GDPR Rights (for EU/UK residents): If applicable, you have rights to access, rectify, erase, restrict processing, or object to processing of your data. Contact us for requests.

7. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.

8. Children’s Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.” Your continued use of the Website after changes constitutes acceptance of the new policy.

10. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

Prism Glass Company info@prismglasscompany.com